Payments & BillingSupport article
Refund policy
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Payments & Billing
When you get a refund
- Order declined by seller — automatic full refund
- Mutual cancellation — full refund
- Dispute resolved in buyer's favor — full or partial refund
Refund timing
- Wallet adjustments usually appear first because they stay inside Lobor.
- Card refunds return to the original payment method and timing depends on the card network and bank.
- Crypto refunds depend on the payment rail and network confirmation timing.
How to request
- If the order is still pending: cancel directly.
- If delivered but unsatisfactory: click Dispute and describe the issue.
- Our support team reviews disputes within 48 hours.
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